We truly believe that we have some of the coolest products in the world, and we want to make sure to back it up with a guaranteed 30 DAY WARRANTY.
If you do not have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
Buying items online can be an overwhelming task, so we want you to realize that there is absolute zero risk when buying something and trying it out.
We replace items if they are defective or damaged or do not match what is described in the product , it will even issue a Full Refund.
We sincerely believe in the best customer service, that's why we will do whatever it takes to make sure you have a positive shopping experience.
We respond within 24 hours the emails and we will make sure that all your concerns are answered as soon as possible.
You can also contact us at the store's messaging button, which is located on the right side of your screen. We have 24/7 Email Support. Please contact us if you need assistance.
Cool & Crazy Trends successfully ships many products worldwide each day.
We have many happy customers in every corner of the globe.
You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
You can track your order status in real time by entering your order information on the Track Order page.
** Note: For some products and countries, the tracking number is not available
After an order has been placed, it is promptly sent to our fulfillment center where we will ship your item(s) within 3-5 business days.
Next are expected delivery times based on your location. Because of the very High Demand of international traffic: US Shipping Time Estimates: 2-4 weeks, International Shipping Time Estimates: 2-5 weeks. In order to offer a better service we offer in some selected items a fast delivery service of 1 to 8 days at very competitive prices. This service is only for a series of selected countries.
In 2017, 2018 and 2019, 97% of orders shipped took less than 20 days. In 2022 and 2023, 98% of orders shipped took 15 days or less.
Although we try to make the shipment as fast as possible, some countries like Argentina, Mexico, Bolivia, Colombia, Guatemala, Ecuador, Nicaragua, Peru, Paraguay, Uruguay ... due to its customs system takes longer delivery and can exceed 40 days.
Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world.
As a general rule in only 5% of cases these extra costs are required.