FAQs

FAQ

How do I check the Status of my Order?

You can track your order status in real time by entering your order information on the Track Order page.

After an order has been placed, it is promptly sent to our fulfillment center where we will ship your item(s) within 3-5 business days. Below are expected delivery times based on your location.

If your order contains items that are shipped separately, you may receive more than one tracking number. Depending on when each shipment leaves our distribution center, these tracking numbers can arrive in separate shipping confirmation emails.

As we use several operators and shipping methods to facilitate security and speed of delivery and cover as many countries as we can, the availability of tracking may vary depending on the type of item purchased and the operator that can deliver the item in your country. Occasionally, orders are sent through an operator that does not offer the ability to track a package. In these rare instances, your order history will not offer tracking information.

What are your Shipping Times?

US Shipping Time Estimates

14-21 Days

International Shipping Time Estimates

20-30 Days

Do you Deliver Products Internationally?

Cool & Crazy Trends successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

How do I Place an Order?

Simply choose your style from the dropdown menu on the product page then click the “Add to Cart!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number.

How Secure is my Personal Information?

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Does Cool & Crazy Trends offer a Quality Guarantee on the Products it Sells?

If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality to ensure that we give our customers only the very best.

Return Policy

Our policy lasts 30 days for retail items. If 30 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange. 

For more information about our return policy you can visit our corresponding page accessible from the footer of our store.